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POLICIES & TERMS

STORE POLICY

We hope this message finds you well, or at least as well as finding a missing sock on laundry day. We can see when you've been wandering through the vast wilderness of customer concerns, and we're here to rescue you from the tangled vines of confusion. If your experience with Unspoken Outcasts has left you scratching your head more than a confusing crossword puzzle, fear not! Our customer care squad is more formidable than a team of superhero kittens armed with laser pointers. Just drop us a line, and we'll swoop in faster than your Wi-Fi reconnects after a sudden outage. We're here to turn frowns upside down and transform customer care into a comedy of errors – minus the errors. So, spill the beans on your so far Unspoken concerns, and let's turn that tale into a blockbuster hit of customer satisfaction!

PRIVACY & SAFETY

If you have privacy queries, hit us up. We're more open than a 24-hour diner, and we'd be delighted to assure you that your data is safer with us than a ninja turtle in a sewer.

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So, fearless Outcasts, rest easy knowing that your secrets are guarded by the fashion superheroes at Unspoken Outcasts. Now go forth, shop with abandon, and let your style flag fly high!

ACCEPTED ONLINE PAYMENT METHODS

1. DEBIT/CREDIT CARD
2. PAYPAL

3. SPEAK TO A TEAM MEMBER ABOUT AN E-TRANSFER OPTION 

ACCEPTED IN STORE PAYMENT METHODS

1. CASH RULES EVERYTHING
2. E-TRANSFER 

(MUST BE ACCEPTED BEFORE YOU GET THE GOODS)

3. POINT OF SALE SYSTEM ON THE WAY

RETURN & EXCHANGES

(USO) Refund Policy

Thank you for shopping with us!

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. If you are approved for a refund or exchange one of our team members will reach out to you with instructions.

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Eligibility for Refunds and Exchanges

  • Your item must be unused and in the same condition that you received it.

  • The item must be in the original packaging.

  • To complete your return, we require a receipt or proof of purchase.

  • Only regular priced items may be refunded, sale items cannot be refunded.

  • If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at (unspokenoutcasts@gmail.com) and send your item to:

(221 2 St W, Opaskwayak, MB, CAD R0B2JO).

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Exempt Goods

The following are exempt from refunds:

  • Gift cards

Partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or is defective for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds

  • If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

  • If you have done all of this and you still have not received your refund yet, please contact us at (unspokenoutcasts@gmail.com)

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Shipping

  • Please do not send the product back to the manufacturer. It must be sent to the following Address (221 2 St W, Opaskwayak, MB, CAD R0B2JO).

  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

  • Please see, we cannot guarantee that we will receive your returned item.

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